1. Requesting support
Report a missing, incorrect, damaged or materially defective item from the order screen or through official support as soon as possible after delivery. Include the order ID and clear package or product evidence where requested.
2. Eligible requests
A return, replacement or refund may be approved when the delivered item is incorrect, missing, damaged in transit, materially different from its confirmed description, or otherwise eligible under applicable law or the seller policy shown for the order.
3. Items that may not be returnable
Used, washed, altered, customized or damaged-after-delivery products may not be eligible. For hygiene reasons, innerwear, beauty items, pierced jewellery and similar sealed products may be non-returnable once opened, except where defective or required by law.
4. Product condition
Keep original tags, accessories, packaging and invoice until the request is resolved. A pickup or inspection may be required before approval. Do not hand an item to an unauthorised person.
5. Cancellation
You may request cancellation before fulfilment begins. Once an order is packed, shipped or assigned for delivery, cancellation may depend on the seller, branch or carrier status displayed for that order.
6. Refund method and timing
Approved prepaid refunds are sent to the original payment method or another agreed method. Cash-on-delivery refunds may require verified bank or wallet details. Bank and payment-provider processing times apply after Fashion Buddy confirms the refund.
7. Business and bulk orders
For B2B lots, wholesale packs, custom sourcing or supplier-direct orders, the order-specific terms may include inspection windows, quantity tolerances or replacement conditions. These are shown or agreed before confirmation and do not limit mandatory legal rights.
8. Contact
Contact support@myfashionbuddy.com, call +91 72399 33301, or use the support page. Never share an OTP or password to receive a refund.